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Eresource access issues

This page lists any access issues we may be experiencing.  If you are having difficulties accessing an eresource, please see our troubleshooting information and report a problem.

Current issues

Current incidents

 

7th July 2017 - Box of Broadcasts

UPDATE: Box of Broadcasts is currently unavailable. The supplier is working hard to get it back online. Updates to follow.

Box of Broadcasts is currently experiencing slow performance because of high demand on the site. If you're having issues with playback, please try refreshing your browser or check back later. The publisher is investigating and updates will be issued.

 

Ongoing - off campus access to Oxford journals

UPDATE: Access is now available on and off campus, however we are still experiencing issues with Library Search links. If you are unable to access an article or journal from Library Search results, please go to the Oxford Journals platform and repeat your search.

We are currently experiencing off campus access issues with the Oxford journals platform.  There is also an ongoing issue with an intermittent access problem to Oxford Journals where a message stating that the site requires cookies to be enabled appears. This issue is intermittent, and affects https URLs only.  Http URLs to Oxford are unaffected.

 

Ongoing - logging on to Cite Them Right

It is currently not possible to login to Cite Them Right by using the login button on their website. Please login via the following link instead:

http://library.worc.ac.uk/cite-them-right

 

 

Past incidents

Past incidents

 

20th July 2017 - Fame

UPDATE: this issue is now resolved.

We are currently experiencing issues accessing Fame, updates to follow.

 

23 June 2017 Box of Broadcasts - scheduled maintenance

Maintenance is scheduled to take place on Friday 23rd June between 7 and 9 am when the service will not be available. Please note that after this work, the provider will have to restrict support for Internet Explorer to the most current version, IE 11,  as Microsoft ended its support for all previous versions of the browser after 12 January 2016. For anyone still using older versions of the browser, it will be necessary to upgrade to IE 11 or Edge

 

8th June 2017 - MAGonline journals error

Update: This issue has been resolved.

Due to an issue with our Library Search provider, MAGonline journals which are not part of our collection are showing in search results.  This issue should be resolved in two weeks.

 

6th June 2017 - Scheduled maintenance to Emerald Insight

Maintenance is scheduled for Tuesday 6th June starting at 09:00 BST lasting for up to 12 hours. During this time the site will be in 'read only' mode and functionality will be affected. Some functionality may also be affected in emeraldpublishing.com.

 

30th May 2017 - access to Springer content

UPDATE: this issue is now resolved.

We are currently investigating access issues to Springer content, updates to follow.

 

26th May 2017 - Box of Broadcasts scheduled maintenance

Authentication for this resource is undergoing scheduled maintenance between 07:00 and 09:00 Hrs. on Friday 26th May 2017. During these times users may be unable to access it.

 

24th May 2017 - Box of Broadcasts scheduled maintenance

Authentication for this resource is undergoing scheduled maintenance between 07:00 and 09:00 Hrs. on Wednesday 24 May 2017. During these times users may be unable to access it.

 

14th May 2017 - Scheduled maintenance affecting access to eresources

Updates to OpenAthens servers are planned for 14th May and associated eresources will be unavailable while this takes place. The servers will potentially be unavailable between 9 am and 10 am, with an at risk period of between 8:30 am and 1 pm. The extended downtime is so that IT services may deal with any update issues that may arise. The downtime should be considerably less.

 

13th May 2017 LexisNexis service scheduled maintenance

LexisNexis have planned maintenance scheduled between 05:00 and 10:00 on Saturday 13 May. The LexisNexis service will not be available between these times.

 

12th May 2017 - Box of Broadcasts scheduled maintenance

Box of Broadcasts will be undergoing scheduled maintenance between 08.00 and 09.00 on Friday 12th May 2017. Please consider the service at risk during these times.

 

27th April 2017 - TRILT scheduled maintenance

TRILT is undergoing scheduled system maintenance between 07.00 and 09.00 on Thursday 27 April. Please consider the service at risk during these times. Note this is rescheduled from 20 April.

 

20th April 2017 - finding new print books and Dawson ebooks in Library Search

UPDATE: this issue is now resolved.

Please use the books and other media search to locate new print books and Dawson ebooks.  Items added since the end of October 2016 are currently not displaying in the general and ebook searches. 

 

13th April 2017 - Box of Broadcasts major outage

UPDATE: This issue is now resolved.

UPDATE: Following the scheduled maintenance, there is now a major outage of this resource. Updates to follow.

Box of Broadcasts will be undergoing scheduled maintenance between 07.00 and 09.00, and may be inaccessible or at risk for the duration.

 

12th April 2017 - Library Search issues

UPDATE: this issue is now resolved.

We are currently investigating issues with Library Search, updates to follow.

 

10th April 2017 - off campus access issues with Gale databases

UPDATE: this issue is now resolved.

This was first reported on 5th January 2016.  Users are receiving error messages once logged in.  The affected databases are:

If you are off campus and experience issues, please press Ctrl and F5 to do a cache clearing refresh, and login again.

 

10th April 2017 - Cambridge University Press

UPDATE: this issue is now resolved.

UPDATE: If there are further difficulties with Cambridge Companions to Literature and Classics, try the following:

  1. Go to https://www.cambridge.org/core
  2. On the Cambridge Core page, click Institution login in the top right hand corner.
  3. On the Cambridge University Press page, enter Worcester in the Search by keyword box. Click Search.
  4. Select University of Worcester
  5. The Cambridge Core page will appear again, search as normal.

UPDATE: our Cambridge subscriptions have been reinstated.  There are still some issues with access to Cambridge resources via Library Search, some articles are showing that are outside of our subscription, please try the steps listed below if you are experiencing problems.

UPDATE: A number of our Cambridge subscriptions are currently not available for access, including Cambridge Companions to Literature and Classics.  We have reported this issue to Cambridge 28th October 2016.

UPDATE: This should be resolved by 31st October 2016.

Cambridge have moved their platform, and our Library Search provider has yet to update our links to Cambridge content.

If you are unable to access a Cambridge resource, please try the following steps:

  1. Go to http://proxy.worc.ac.uk/site/cjo
  2. Search for the resource.

 

9th April 2017 - Scheduled maintenance affecting access to Eresources

Updates to OpenAthens servers are planned for 9th April and associated EResources will be unavailable while this takes place. The servers will potentially be unavailable between 9 am and 10 am, with an at risk period of between 8:30 am and 1 pm. The extended downtime is so that IT services may deal with any update issues that may arise. The downtime should be considerably less.

 

29th March 2017 - MyiLibrary e-books

UPDATE: MyiLibrary is working properly again.

We are currently experiencing access problems with our MyiLibrary e-books.  We have reported the issue and will endeavour to get access back as soon as possible. The problem doesn’t extend to any of our other e-books so you should still be able to access our Dawson and Proquest titles as usual. Updates to follow.

 

20th March 2017 - Box of Broadcasts scheduled maintenance

Box of Broadcasts will be undergoing scheduled maintenance between 07.00 and 09.00, and may be inaccessible for the duration.

 

18th March 2017 - scheduled maintenance

ICT will be carrying out essential maintenance on Saturday 18th March, between 09.00 and 15.00.  Access to the library website, library search, eresources and library accounts should be considered at risk for the duration. 

The askalibrarian email account will also be unavailable to answer enquiries, please text us on 01905 504126 instead or visit the askalibrarian desk in The Hive. Emails will be responded to as soon as possible when services resume.

 

15th March 2017  - off campus access to ECCO - Eighteenth Century Collections Online

UPDATE: This issue is now resolved.

UPDATE: The publisher has reported that this issue has been going on for some time and they are unable to supply an end date. However, it is working off campus using Firefox or Chrome.

We are currently experiencing off campus access issues with ECCO. An error message is being displayed. This has been reported to the publisher whose development team are investigating. In the meantime access can be gained from the off campus error page by clearing the cache (press CTRL + F5).

 

12th March 2017 - scheduled maintenance

Updates are being made to the servers that manage access to our online resources. There will be no access to online resources between 9am and 10am, with an at risk period of 8.30am to 1pm.

 

9th March 2017 - Box Of Broadcasts (BoB)

UPDATE: This issue is now resolved.

The publisher has scheduled BoB maintenance work on Thursday 9th March 2017 between 07:00 and 09:00. Please consider Bob at risk for this period.

 

6th March 2017 - links to ebooks in Resource Lists

UPDATE: This issue is now resolved, please contact reading resources if you are still experiencing issues.

We are experiencing some problems accessing ebook links via Resource Lists, updates to follow.

 

1st March 2017 - Westlaw

UPDATE: This issue is now resolved.

UPDATE: This issue is still being investigated, please contact the eresources team for a workaround.

We are currently experiencing access issues with Westlaw, updates to follow.

 

23rd February 2017 - access issues with Lexis Library and PSL

UPDATE: This issue has now been  resolved.

We are currently experiencing difficulty with accessing Lexis Library and Lexis PSL. Our systems team is investigating and hope to have this resolved shortly. 

 

21st February 2017 - access issues with Cambridge Companions to Literature and Classics

UPDATE: this issue has now been resolved.

We are currently experiencing difficulty with accessing titles through Summon. This has been referred to the Support Centre for assistance. Apologies for the inconvenience in the meantime.

 

16th February 2017 - access to all eresources

UPDATE: The issues have now been resolved.

UPDATE: Articles within Library Search are experiencing intermittent access issues.

UPDATE: Articles within Library Search are now accessible.

The University is currently experiencing network issues that are affecting access to all eresources, updates to follow.

 

13th February 2017 - Cite Them Right Online

UPDATE: This issue now seems to have been resolved. If you notice any problems, please contact the eresources team.

The publisher has advised that there is currently an outage with the Cite Them Right Online website. Their technicians are working on this as a critical issue.

We will update you as soon as this is resolved.

 

10th February2017 - Elsevier ScienceDirect article links

UPDATE: These issues are now resolved, please contact the eresources team if you are still experiencing problems.

UPDATE:  These issues are likely to be ongoing.  Please use library.worc.ac.uk/sciencedirect if you wish to search Elsevier content directly and download PDFs. 

UPDATE: Links to PDF content on ScienceDirect are also affected when going via Library Search, please click on article titles to view the online version.

We are currently experiencing access issues with article links to ScienceDirect in Library Search.  Please use journal links while we investigate further. 

 

 

9th February 2017 - MyiLibrary ebooks not working in Google Chrome

UPDATE: this issue has now been resolved.

Please use another browser if you see the following security error message when accessing MyiLibrary ebooks in Google Chrome:

Your connection is not private. Attackers might be trying to steal your information from shib.ingramdigital.com (for example, passwords, messages or credit cards), NET:ERR_CERT_WEAK_SIGNATURE_ALGORITHIM

This error has been reported to the provider, updates to follow.

 

7th February 2017 - Taylor and Francis

UPDATE: This issue is now resolved.

The Taylor and Francis Online platform is experiencing some technical difficulties, which may cause intermittent issues when accessing their journal articles.

 

7th February 2017 - Box of Broadcasts

Box of Broadcasts (BoB) is undergoing emergency maintenance between 12pm - 1pm, which may cause access issues.

 

24th January 2017 - EBSCO access issues

UPDATE: The intermittent access problem has been resolved.

We are experiencing intermittent errors when accessing EBSCO content.  If you see a no results found error message, please try accessing the item again after several minutes.

 

18th January 2017 - access to Early English Books Online

UPDATE: Access has been restored.

We currently have no access to Early English Books Online, and have contacted the provider to get access reinstated.

 

4th January 2017 - all eresources

UPDATE:  Access issues with eresources and Resource Lists are now resolved. The issues were due to a DNS resolution problem that has now been corrected.

UPDATE: Currently, all users are unable to access all eresources. Staff are also unable to sign in to their Resource Lists. Access to Library Account is unaffected.

We are currently investigating reports of issues accessing all eresources, updates to follow.

 

3rd January 2017 - Taylor and Francis

UPDATE: Access has been reinstated.

We are currently experiencing issues accessing Taylor and Francis content, updates to follow.

 

15th December 2016 - Box of Broadcasts

Box of Broadcasts is undergoing maintenance on Thursday 15th December.  Access will be at risk between 8am and 10am.

 

11th December 2016 - Library Search

Library Search and all eresources will be undergoing maintenance on Sunday 11th December.  They will be unavailable between 9am and 10am, with an at risk period of between 8:30am and 1pm.

 

15th November 2016 - Box of Broadcasts (BoB)

UPDATE: This is now resolved. The publisher was able to put a fix into place which cleared the problem.

We’re currently experiencing an issue on the BoB programme guide, where users can’t request some broadcasts. All clips, playlists and previously requested programmes are unaffected and accessible. The publisher is working on a fix and a further update will be issued.

 

14th November 2016 - access to some eresources and Dawson Books

UPDATE: Issue with recent access problems to eresources has now been resolved. The problem was due to external testing affecting the proxy and Shibboleth servers. Apologies for the inconvenience.

UPDATE: The authentication issue that was affecting user access to Dawson Books has now been resolved, and normal dawsonera service has been restored. Investigations still taking place into intermittent access problems with some other eresources.

Access to some online resources via the proxy server is currently down and is being urgently investigated.

There is also a problem with authentication of Dawson Books.Students can access Dawson whilst in the Hive if they go direct to the Dawson website and search for their book there.

 

13th November 2016 - access to the University website and Library Search

Due to essential maintenance the University website will be unavailable on Sunday 13th November between 10:00 and 11:00, and at risk from 08:30 to 17:00. Library Search will also be unavailable during this time.  We apologise for any inconvenience this may cause.

 

3rd November 2016 - Ebook Central

UPDATE: This is now resolved. Proquest had been experiencing some system issues that were causing sporadic slowness. They apologise for the impact caused.

We are investigating reports of Ebook Central being slow to load, updates to follow.

 

25th October 2016 - off campus access to library.worc.ac.uk

UPDATE: this has now been resolved, apologies for any inconvenience.

A number of our redirects are not working off campus, including www.worc.ac.uk/library and library.worc.ac.uk.  Please use library.worc.ac.uk, however, as some of the navigation links are also affected, you may experience further issues.  If you come across a broken link beginning with library.worc.ac.uk, please replace libguides with library i.e. libguides.worc.ac.uk/subject-guides to library.worc.ac.uk/subject-guides

 

16th October 2016 - eresources security errors

Some users have been experiencing issues with security errors when attempting to access eresources.  A fix will be put in place on Sunday 16th October, downtime is expected to be 20 minutes but there will be an at risk window between 08.30 – 12.00.

 

13th October 2016 - Box of Broadcasts

UPDATE: BoB had a server crash, but is now back to normal.

Box of Broadcasts (BoB) has reported access issues affecting all users, updates to follow.

 

10th October 2016 - access issues with eresources

UPDATE: this has now been resolved, it was caused by a server update reverting to outdated security certificates.  If you are still experiencing issues, please restart your computer and try again.  If that doesn't resolve the issue, please contact the eresources team.

We are investigating reports of issues users are having with logging in to eresources, updates to follow.

 

4 October 2016 - scheduled maintenance for Emerald Insight

UPDATE: This has now been completed.

This a notification of upcoming maintenance on Emerald’s research platform, Emerald Insight, which is scheduled to take place on Tuesday 4 October 2016, beginning at 08:00 GMT - lasting for up to 12 hours.

During this time, the site will be placed into ‘read-only’ mode, making the following functionality unavailable for the duration of the upgrade:

  • Activating access tokens
  • Adding publications as favourites
  • Alert subscriptions
  • Any changes to ‘My Account’ and ‘Institutional Account’
  • E-commerce
  • Registration
  • Search

 

30th September 2016 - Westlaw access issues

UPDATE: access has been reinstated.

There is a problem with access to Westlaw. It is currently under investigation.

 

1st August 2016 - Box of Broadcasts moving platform

UPDATE: platform move is now complete.

Box of Broadcasts (BoB) is moving to a new platform today, which may cause some issues.  It is also changing name to On Demand BoB.  Please note, once you have logged in using your University of Worcester network account, you will need to create a new account using your University email address.  If you have saved playlists and items, you will also need to contact On Demand BoB to retrieve them, but they won't be in place until September.  Further information on the changes are available from Learning on Screen.

 

17th August 2016 - Library Search issue

UPDATE: this is now resolved.

First reported on 23rd June.  Search boxes on the Library Services home page and Library Search page are displaying incorrectly.

Please use the following link while we investigate the problem:

https://capitadiscovery.co.uk/worc-ac/

 

5th August 2016 - Box of Broadcasts access issue

UPDATE: This is now resolved.

There is a problem with accessing Box of Broadcasts for the University orf Worcester. The matter is being investigated urgently with the supplier.

Further updates on this issue will be available shortly.

 

19th July 2016 - logging in to Resource Lists

UPDATE: this issue is now resolved.

We are investigating reports of staff experiencing problems logging in to Resource Lists, updates to follow.

 

12th June 2016 - access issues with all eresources

UPDATE: this issue now appears to be resolved.

We are investigating reports of issues accessing all eresources, updates to follow.

 

7th June 2016 - scheduled maintenance on Emerald Insight

Maintenance on Emerald Insight is scheduled to take place on Tuesday 7 June 2016, beginning at 08:00 GMT - lasting for up to 12 hours.  You will be able to access Emerald articles from Library Search, but you won't be able to search on the Emerald Insight platform.

 

7th June 2016 - access issues with Cambridge journals

UPDATE: this is now resolved.

There are intermittent access problems with Cambridge Journals Online. The provider is working on a fix.

 

2nd June 2016 - access issues with all eresources

UPDATE: this is now resolved.

UPDATE: Library Account and access to Resource Lists accounts are also affected.  Please contact the askalibrarian team if you need to renew your loans today.

There is currently no access to our eresource subscriptions.  This is caused by a wider issue with the University's internal pages.  Please see the ICT service status page for updates.

 

9th May 2016 - inaccessible ebooks in Library Search

UPDATE: this is now resolved.

Unfortunately, ebooks are showing in Library Search which cannot be accessed.  Users are seeing sorry no holdings messages when they click on these titles.

This is caused by Summon (one of our Library Search providers) updating without including recent changes to our ebook collection with Ebook Library (eblib.com).  We have been running a trial to a large selection of ebooks, but this trial has now ended.

We have raised this issue with Summon, but these issues are likely to continue until their next update, which is likely to be on Wednesday.  Our apologies for any inconvenience.

 

27th April 2016 - access issues to most library eresources

UPDATE: This is now resolved.  An issue with the circular logging configuration on the server caused its hard disk to become full, preventing it from functioning.

UPDATE: Access to eresources is now reinstated, but we are still investigating the cause of the outage.  Our apologies for any inconvenience caused.

UPDATE: We are still investigating this issue, our apologies for the inconvenience.  Limited access is available on campus or in The Hive, please use the following links to access some of our eresources:

EBSCO databases (including Academic Search Complete, Business Source Complete, CINAHL, ERIC, PsycARTICLES, PsychBOOKS, SPORTDiscus)

ACLS (American Council of Learned Societies) Humanities E-Book Collection  

British Periodicals Online   

Early English Books Online (EEBO)  

House of Commons Parliamentary Papers - 18th, 19th and 20th Century  

JSTOR

Science Direct

Wiley journals

We are currently investigating issues with accessing our eresources, including all EBSCO databases, Taylor and Francis and Cambridge Journals platform. More information will be provided as we investigate further.

 

26th April 2016 - access issues to most library eresources

Update: Access to eresources is now working as normal.  Please try refreshing your browser if you are still experiencing issues.

We are currently investigating issues with accessing our eresources, including all EBSCO databases, Taylor and Francis and Cambridge Journals platform. More information will be provided as we investigate further.

 

4th April 2016 - inaccessible results in Library Search

Update: Library Search is no longer showing results from the expired ProQuest Central trial.  Our apologies for any inconvenience.

Many inaccessible results are currently showing in Library Search.  These results are from our ProQuest Central trial, which ended on 31st March 2016.  Unfortunately this is likely to continue until Wednesday 6th April 2016.  If you come across a message that says the following, it is likely to be from the trial, and we no longer have access:

Sorry, no holdings were found for this journal.

Further information can be found in our blog post.

As a workaround, please go to the subject guides and follow the links to subject specific online resources.

 

13th March 2016 - scheduled maintenance for ProQuest databases

ProQuest databases, including ProQuest Central, Chadwyck-Healey, will be unavailable for approximately eight hours on Sunday 13th March 2016 from 3.00am.  Library Search access is unaffected. 

 

27th February 2016 - scheduled maintenace for Wiley journals

Wiley journals will be unavailable on Saturday 27th February from 9.00am - 2.00pm  for essential maintenance.

 

26th February 2016 - access issues to Oxford Journals

Update: access to Oxford Journals appears to be resolved, we are awaiting confirmation from the provider.  Please contact eresources if you are still experiencing issues.

Library Services are investigating access issues with the Oxford Journals platform. Access on and off campus is affected.

 

25th February 2016 - signing in issues with Library Account

Update: This issue has now been resolved. If you are still having problems logging in to your Library Account please contact the askalibrarian team.

We are investigating signing in issues with Library Account.  Students and staff may be affected.

 

19th February 2016 - access issues to Oxford Journals

Update: Oxford journals have resolved the issue.  They had recently moved to https webpages, which caused problems with authentication.  They are providing both http and https while they continue to work on a permanent solution.  Please clear your cache (Ctrl + F5) before trying to access any Oxford journals.

Update: Access on campus to the Oxford Journals platform is now affected, we are working with the provider to identify the issue.

We are currently experiencing access issues to the Oxford Journals platform.  If you are on campus and unable to access an article or journal from Library Search results, please go to the Oxford Journals platform and repeat your search.  If you are off campus, please contact the askalibrarian team with details of the articles you would like to access.

 

16th February 2016 - access issues to Project MUSE

We are having access issues to our subscriptions in Project MUSE, which is a collection of humanities resources.  The provider is investigating the issue, updates to follow.

This issue has now been identified.  Library Search was showing articles outside of our Project MUSE subscription.  Library Search has now been updated, but it will continue to show articles outside of our subscription until the next refresh on Sunday 21st February.

 

14th February 2016 - scheduled maintenance for ProQuest databases

From 3.00am to 9.00am, any ProQuest databases that use the search.proquest.com platform will be unavailable while critical maintenance takes place.  Library Search access is unaffected.

 

17th January 2016 - scheduled maintanence for ProQuest databases

ProQuest databases, including ProQuest Central, Chadwyck-Healey, will be unavailable for approximately eight hours on Sunday 17th January 2016 from 3.00am.  Library Search access is unaffected.