This page lists any access issues we may be experiencing. If you are having difficulties accessing an eresource, please see our troubleshooting information and report a problem.
24th February - Library Catalogue search issues
We are currently experiencing issues when searching Library Search: Books and other media. This search is powered by the Library Catalogue, which holds records for all items in The Hive and Worcestershire County Council Libraries. Library Search: General is still returning search results that include items in The Hive, however, detailed records of print items held at The Hive and Worcestershire public libraries are inaccessible. Updates to follow.
20th February - new students
We have received reports that some new students are unable to access resources that use Shibboleth authentication. These include Dawson Era, VLEbooks and Ebook Central. Please contact the eresources team if you are affected. Please use this alternative access route for Dawson Era while we investigate.
13th February - International Sport Coaching Journal
UPDATE: this issue is now resolved.
We are currently experiencing issues accessing International Sport Coaching Journal on the Human Kinetics platform. Access via SportDISCUS is unaffected.
Box of Broadcasts (BoB)
The provider is aware that a small number of users are trying to access BoB using Internet Explorer 10, and some other outdated unsupported browsers, which may appear to work at first, but will invariably interrupt playback of BoB content after 9 seconds.
If Playback halts after 10 seconds in IE11, please check “Compatibility Mode” is NOT enabled. If enabled, please turn off this feature and/or remove the Learning on Screen BoB’s URL from the “compatibility View List”.
The provider has had to drop their support for the Internet Explorer browser for users still using the Windows 7 operating system as they can no longer support anything with a Flash component. Any browser, other than Internet Explorer, will work with Windows 7 on BoB.
The provider recommends the following browsers for BoB:
• Edge 12 (or later)
• Mozilla Firefox 44 (or later)
• Safari 8 (or later)
• Google Chrome 48 (or later)
If any users experience problems with playback in a supported browser, please use the “Report problems with this programme” link located at the bottom of the programme player page.
Cambridge Core no longer supports earlier versions of Internet Explorer web browser. To improve your experience when using Cambridge Companions to Literature and Classics and also Cambridge University Press journals, please try one of the following options as your web browser:
Chrome (latest version)
Firefox (latest version)
Internet Explorer 10+
The provider recommends that users accessing dawsonera ebooks via Digital Editions use the latest version of the software, which should always be upgraded as soon as it becomes available, to ensure the best user experience possible.
EBook Central - multiple page requests error
UPDATE: 28 September - The provider also advises to clear the browser cache.
If you encounter this error when trying to access an ebook from Ebook Central, try disabling your Mendeley browser extension and/or Norton Security Toolbar if you have these extensions in your browser.
Our academic ebook providers are increasingly moving away from PDF to the EPUB format, meaning that as well as the standard Adobe Reader software you will also need an EPUB reader to download some of our ebooks.
One such reader is Bluefire. It works on Windows, iOS and Android operating systems and is free to download. You can download Bluefire on your own devices here or from iTunes or Google Play.
We’re also working with ICT to have Bluefire included as part of the standard University PC image.
If you find a problem with opening books on the bookshelf in Lexis Library, try this fix:
1 Remove the affected book by clicking the X to the right of the title.
2 Click Edit source list to see the list of books available.
3 Find within the tabs in the left pane as to what type of book e.g. Commentary, look in the list for the one that you just removed, put a tick alongside it once you have found the exact title, save.
The book should then function again.
From 31 January 2018 MAG Online Library’s platform will not be available for users with older browsers. Users with modern browsers such as Chrome or Firefox will experience no change in service. Browsers that are known to be non-compliant include Internet Explorer 8, 9, and 10; the earliest Internet Explorer version that will support the platform by default is 11.
From August 1 2018, you will need to ensure you are using browsers that support the security protocol TLS 1.2 or later to continue to access Ovid resources. Ovid will no longer support Internet Explorer versions 8, 9, and 10 after December 31, 2018. These browsers are no longer supported or updated by Microsoft and are vulnerable to malicious software.
To accomplish this, please make sure you are meeting or exceeding the browser requirements listed below:
To improve security and privacy for customers, at the end of December 2018, the providers of ScienceDirect will shut off support for some outdated and insecure web security protocols. End users of ScienceDirect will need to ensure their browser supports TLS 1.2. Most modern browsers support this already, but older versions of Internet Explorer need to have TLS 1.2 enabled in their advanced settings. If you have difficulties with ScienceDirect after this date, please upgrade your browser, or enable TLS 1.2 for older versions of Internet Explorer, in the first instance.