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Eresource access issues

This page lists any access issues we may be experiencing.  If you are having difficulties accessing an eresource, please see our troubleshooting information and report a problem.

Current issues

Current incidents


22nd February - Box of Broadcasts

Video playback is currently unavailable. The supplier is working to fix the issue. All other functionality is working as normal. Updates to follow.


21st February - Cite Them Right Online downtime

UPDATE: Following the scheduled maintenance, access to Cite Them Right has not yet been restored by the supplier who is investigating urgently. Updates to follow.

Due to scheduled maintenance, access to Cite Them Right Online will be unavailable on Wednesday 21st February between 5 am and 8 am. Apologies for any inconvenience caused.


19th February - Springer journals access

There is currently a problem with access to Springer journals via Library Search. This is being investigated urgently. In the meantime, access can be gained by going directly to the publisher's platform and logging in via Shibboleth (this may also appear as a ‘get access’ or ‘Institutional login’ button) and select University of Worcester followed by your username and password. Updates to follow.


20th December - Box of Broadcasts (BoB)

The provider is working to resolve a problem with BoB requests. Until this is resolved, users will find that new programmes are being added more slowly than usual. Updates to follow.


Ongoing - Off campus access to articles

If you are experiencing issues accessing a full text article when off-campus or being prompted to pay try the following fixes:

  1. If you are a student, login to the student portal or your library account . If you are a staff member login via Blackboard or your library account .

  2. On the article page log in via shibboleth (this may also appear as a ‘get access’ or ‘Institutional login’ button) and select University of Worcester followed by your username and password

  3. Alternatively use  Library Search to locate and access the full text online article. If you are unable to access full text please check the coverage dates for the journal in A-Z journals. If we don’t subscribe to the issue you require, you may wish to request it from Inter-Library Requests. If the coverage dates say we should have access, please consult the access issues page for latest updates. If there is still a problem, please complete the eresource access issues form .

  4. If you’re accessing an article via a Resource List in addition to the blue online resource button you can click on the article title in the list to open the bookmark and try selecting OpenURL ‘check for local electronic subscriptions’ or the ‘Web address’ link if available for an alternative route.


Ongoing - MAG Online

From 31 January 2018 MAG Online Library’s platform will not be available for users with older browsers. Users with modern browsers such as Chrome or Firefox will experience no change in service. Browsers that are known to be non-compliant include Internet Explorer 8, 9, and 10; the earliest Internet Explorer version that will support the platform by default is 11.


Ongoing - Science Direct Journals

UPDATE: Further to the message below, if you go directly to sign in via shibboleth (click sign in and then  ‘Other Institution’ and then find University of Worcester), this will log you in regardless of location).

UPDATE: If the link below does not work for you off campus, please try here instead ideally using Internet Explorer. The ongoing problem is still being investigated.

There is a problem with accessing Science Direct Journals from the A-Z journals listing and the database link on Library Search. This is being investigated but in the meantime access is available direct via the Science Direct website . Updates to follow.


Ongoing - Downloading ebooks

Our academic ebook providers are increasingly moving away from PDF to the EPUB format, meaning that as well as the standard Adobe Reader software you will also need an EPUB reader to download some of our ebooks.

One such reader is Bluefire. It works on Windows, iOS and Android operating systems and is free to download. You can download Bluefire on your own devices here or from iTunes or Google Play.

We’re also working with ICT to have Bluefire included as part of the standard University PC image.


Ongoing - ACLS Humanities Ebooks

UPDATE: 21 September - This issue will be resolved once new software is in place. The work around is to click the link to browse the ACLS Humanities E-Book database from the Databases tab in Library Search and search for the ebook from there, rather than searching via the Ebooks tab in Library Search or a reading list.

There is currently a problem with accessing ebooks via ACLS Humanities. The issue is being investigated. Updates to follow.


Ongoing - Box of Broadcasts (BoB)

The provider is aware that a small number of users are trying to access BoB using Internet Explorer 10, and some other outdated unsupported browsers, which may appear to work at first, but will invariably interrupt playback of BoB content after 9 seconds. 

The provider recommends the following browsers for BoB: 

            • Internet Explorer 11 (or later)

            • Edge 12 (or later)

            • Mozilla Firefox 44 (or later)

            • Safari 8 (or later)

            • Google Chrome 48 (or later)


Ongoing - EBook Central - "Multiple page requests" error

UPDATE: 28 September - The provider also advises to clear the browser cache.

If you encounter this error when trying to access an ebook from Ebook Central, try disabling your Mendeley browser extension and/or Norton Security Toolbar if you have these extensions in your browser.


Ongoing - logging on to Cite Them Right

UPDATE: 13 September - Cite Them Right is now available but please note it is still currently not possible to login to Cite Them Right by using the login button on their website. Please login via the following link instead:

UPDATE: 14 August - Cite Them Right is currently not available at all. This is being investigated urgently. Updates to follow.

It is currently not possible to login to Cite Them Right by using the login button on their website. Please login via the following link instead:


Ongoing - Lexis Library

If you find a problem with opening books on the bookshelf in Lexis Library, try this fix:

1 Remove the affected book by clicking the X to the right of the title.

2 Click Edit source list to see the list of books available.

3 Find within the tabs in the left pane as to what type of book e.g. Commentary, look in the list for the one that you just removed, put a tick alongside it once you have found the exact title, save.

The book should then function again.