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Eresource access issues

This page lists any access issues we may be experiencing.  If you are having difficulties accessing an eresource, please see our troubleshooting information and report a problem.

Current incidents

Current incidents

 

 

 
Quick fixes

 

Box of Broadcasts (BoB)

The provider is aware that a small number of users are trying to access BoB using Internet Explorer 10, and some other outdated unsupported browsers, which may appear to work at first, but will invariably interrupt playback of BoB content after 9 seconds. 

The provider recommends the following browsers for BoB: 

            • Internet Explorer 11 (or later)

            • Edge 12 (or later)

            • Mozilla Firefox 44 (or later)

            • Safari 8 (or later)

            • Google Chrome 48 (or later)

 

Cambridge Core

Cambridge Core no longer supports earlier versions of Internet Explorer web browser. To improve your experience when using Cambridge Companions to Literature and Classics and also Cambridge University Press journals, please try one of the following options as your web browser:

Chrome (latest version)

Firefox (latest version)

Internet Explorer 10+

Microsoft Edge

 

Logging on to Cite Them Right

UPDATE: 13 September - Cite Them Right is now available but please note it is still currently not possible to login to Cite Them Right by using the login button on their website. Please login via the following link instead:

http://library.worc.ac.uk/cite-them-right

UPDATE: 14 August - Cite Them Right is currently not available at all. This is being investigated urgently. Updates to follow.

It is currently not possible to login to Cite Them Right by using the login button on their website. Please login via the following link instead:

http://library.worc.ac.uk/cite-them-right

 

EBook Central - "Multiple page requests" error

UPDATE: 28 September - The provider also advises to clear the browser cache.

If you encounter this error when trying to access an ebook from Ebook Central, try disabling your Mendeley browser extension and/or Norton Security Toolbar if you have these extensions in your browser.

 

Downloading ebooks

Our academic ebook providers are increasingly moving away from PDF to the EPUB format, meaning that as well as the standard Adobe Reader software you will also need an EPUB reader to download some of our ebooks.

One such reader is Bluefire. It works on Windows, iOS and Android operating systems and is free to download. You can download Bluefire on your own devices here or from iTunes or Google Play.

We’re also working with ICT to have Bluefire included as part of the standard University PC image.

 

Lexis Library

If you find a problem with opening books on the bookshelf in Lexis Library, try this fix:

1 Remove the affected book by clicking the X to the right of the title.

2 Click Edit source list to see the list of books available.

3 Find within the tabs in the left pane as to what type of book e.g. Commentary, look in the list for the one that you just removed, put a tick alongside it once you have found the exact title, save.

The book should then function again.

 

MAG Online

From 31 January 2018 MAG Online Library’s platform will not be available for users with older browsers. Users with modern browsers such as Chrome or Firefox will experience no change in service. Browsers that are known to be non-compliant include Internet Explorer 8, 9, and 10; the earliest Internet Explorer version that will support the platform by default is 11.

 

ScienceDirect

To improve security and privacy for customers, at the end of December 2018, the providers of ScienceDirect will shut off support for some outdated and insecure web security protocols. End users of ScienceDirect will need to ensure their browser supports TLS 1.2. Most modern browsers support this already, but older versions of Internet Explorer need to have TLS 1.2 enabled in their advanced settings. If you have difficulties with ScienceDirect after this date, please upgrade your browser, or enable TLS 1.2 for older versions of Internet Explorer, in the first instance.