This page lists any access issues we may be experiencing. If you are having difficulties accessing an eresource, please see our troubleshooting information and report a problem.
Video playback is currently unavailable. The supplier is working to fix the issue. All other functionality is working as normal. Updates to follow.
UPDATE: Following the scheduled maintenance, access to Cite Them Right has not yet been restored by the supplier who is investigating urgently. Updates to follow.
Due to scheduled maintenance, access to Cite Them Right Online will be unavailable on Wednesday 21st February between 5 am and 8 am. Apologies for any inconvenience caused.
The provider is working to resolve a problem with BoB requests. Until this is resolved, users will find that new programmes are being added more slowly than usual. Updates to follow.
If you are experiencing issues accessing a full text article when off-campus or being prompted to pay try the following fixes:
On the article page log in via shibboleth (this may also appear as a ‘get access’ or ‘Institutional login’ button) and select University of Worcester followed by your username and password
Alternatively use Library Search to locate and access the full text online article. If you are unable to access full text please check the coverage dates for the journal in A-Z journals. If we don’t subscribe to the issue you require, you may wish to request it from Inter-Library Requests. If the coverage dates say we should have access, please consult the access issues page for latest updates. If there is still a problem, please complete the eresource access issues form .
If you’re accessing an article via a Resource List in addition to the blue online resource button you can click on the article title in the list to open the bookmark and try selecting OpenURL ‘check for local electronic subscriptions’ or the ‘Web address’ link if available for an alternative route.
From 31 January 2018 MAG Online Library’s platform will not be available for users with older browsers. Users with modern browsers such as Chrome or Firefox will experience no change in service. Browsers that are known to be non-compliant include Internet Explorer 8, 9, and 10; the earliest Internet Explorer version that will support the platform by default is 11.
UPDATE: Further to the message below, if you go directly to www.sciencedirect.com sign in via shibboleth (click sign in and then ‘Other Institution’ and then find University of Worcester), this will log you in regardless of location).
UPDATE: If the link below does not work for you off campus, please try here instead ideally using Internet Explorer. The ongoing problem is still being investigated.
There is a problem with accessing Science Direct Journals from the A-Z journals listing and the database link on Library Search. This is being investigated but in the meantime access is available direct via the Science Direct website . Updates to follow.
Our academic ebook providers are increasingly moving away from PDF to the EPUB format, meaning that as well as the standard Adobe Reader software you will also need an EPUB reader to download some of our ebooks.
We’re also working with ICT to have Bluefire included as part of the standard University PC image.
UPDATE: 21 September - This issue will be resolved once new software is in place. The work around is to click the link to browse the ACLS Humanities E-Book database from the Databases tab in Library Search and search for the ebook from there, rather than searching via the Ebooks tab in Library Search or a reading list.
There is currently a problem with accessing ebooks via ACLS Humanities. The issue is being investigated. Updates to follow.
The provider is aware that a small number of users are trying to access BoB using Internet Explorer 10, and some other outdated unsupported browsers, which may appear to work at first, but will invariably interrupt playback of BoB content after 9 seconds.
The provider recommends the following browsers for BoB:
• Internet Explorer 11 (or later)
• Edge 12 (or later)
• Mozilla Firefox 44 (or later)
• Safari 8 (or later)
• Google Chrome 48 (or later)
UPDATE: 28 September - The provider also advises to clear the browser cache.
If you encounter this error when trying to access an ebook from Ebook Central, try disabling your Mendeley browser extension and/or Norton Security Toolbar if you have these extensions in your browser.
UPDATE: 13 September - Cite Them Right is now available but please note it is still currently not possible to login to Cite Them Right by using the login button on their website. Please login via the following link instead:
UPDATE: 14 August - Cite Them Right is currently not available at all. This is being investigated urgently. Updates to follow.
It is currently not possible to login to Cite Them Right by using the login button on their website. Please login via the following link instead:
If you find a problem with opening books on the bookshelf in Lexis Library, try this fix:
1 Remove the affected book by clicking the X to the right of the title.
2 Click Edit source list to see the list of books available.
3 Find within the tabs in the left pane as to what type of book e.g. Commentary, look in the list for the one that you just removed, put a tick alongside it once you have found the exact title, save.
The book should then function again.