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Borrow, reserve and return items

You can borrow items from The Hive or any Worcestershire branch library using your University of Worcester student or staff ID card. 

If the item you want is on loan, reserve it via your library account. You can reserve up to five items at a time. You can choose to collect your reserved item from any Worcestershire branch library.

We will email you when your reservation is ready to collect. If you selected The Hive as your pick up location, collect your item from the reservation shelf on level 1. It will be shelved in alphabetical order by your surname.

When you bring your items back, please keep your receipt as proof of return.

 

 

 

Renew your loans

You can renew items via your library account or in person at The Hive or any Worcestershire branch library. Staff at branch libraries cannot renew High Demand books but you can ask to log into your library account to renew.

 

For University of Worcester students

You can renew items up to nine times, providing they are not reserved by another borrower. We will send you an email reminder two days before your items are due back but it is your responsibility to return or renew books on time.

 

For University of Worcester staff

We will automatically renew items on your account up to nine times, providing they are not reserved by another borrower.

If another borrower has reserved an item on your account or we have already renewed it nine times, the item will not be auto-renewed and you will need return it.

We will email you to confirm whether your items have been auto-renewed but it is your responsibility to renew or return your items on time.

 

 

Overdues and replacement charges

You can pay fines and charges in person at The Hive or any Worcestershire branch library. Use the account option on the self-service machines to pay by cash or debit/credit card. There is a minimum payment of £1 by card. Firstpoint can also take payment by debit or credit card either in person or over the phone 01905 542551.

Get in touch with us as soon as possible if you have lost a University of Worcester item, if you have an issue with fines, or if you think an item on your account incorrectly.

If there is an issue with your library account, we will contact you via email. Check your university email regularly to keep up to date.

We cannot accept replacement copies of lost items. Our procedures are based on the Library regulations. If you have a lost, damaged or very overdue Worcestershire County Council item on your account, Worcestershire County Council library procedures will apply.

We will add a standard replacement charge to your account for lost items, items which are 45 days overdue or queried items which we haven’t located after six weekly checks.

 

Item type	Standard replacement charge	Higher value replacement charge
High Demand and standard loan items	£30	£50
Teaching pack	£45	N/A
DVD	£20	N/A
Junior fiction and Junior non fiction	£16	N/A
Picture book	£7	N/A

 

 

Level 0 reserve stack requests

 

You can request items from the level 0 reserve stack. We will supply journals within 24 hours Monday to Friday. We will email you when your request is ready and keep the journal on the reservation shelf on level 1 for seven days.

You cannot take items from the level 0 reserve stack out of The Hive but you may use them in the building for as long as you need. When you finish with an item, please return it to a member of staff and indicate whether you need to use it again. We will return items to the reserve stack after seven days.

 

 

Distance learners

 

Borrow books by post

If you are studying at a distance in the UK and would like us to post a book from our collections to your home address, fill out the Books by post request form.

You will be responsible for returning the book on time and for paying for the postage to send the book back. We recommend posting books by recorded delivery.

 

Inter library requests

If you need access to a journal article that is not available from our collections, place an interlibrary request. You can also request up to one chapter of a book to be delivered to you electronically.

If you are learning at a distance, we recommend that you do not request complete books via inter library request as you must collect and return these at The Hive.

 

Use a university library nearer to you

Visit other UK university libraries through the SCONUL Access scheme.  You can access more than one library.  As a distance learner, you may also be able to borrow books from another university library.