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2020 Library Services and coronavirus


We are taking several measures to provide a safe and effective library service at this time. We are continuously monitoring changes in national advice, so please do return to this page for updates on Library Services. The University is also providing updates on advice.

Planning your visit to The Hive

  • Please wear a face covering if you are able, and continue to exercise good hand hygiene and surface cleaning.
  • Check The Hive's current opening times before you travel, or check information for other Worcestershire Libraries.
  • No limits on customer numbers.
  • No requirement to book a computer or study space - these are available on demand. Computers will log out after 4 hours to encourage fair usage. There will still be gaps between computer stations.
  • The QR code for the NHS Covid-19 app will still be available should you wish to check in.

You can find information on the re-opening and opening times of other county libraries, and the latest changes to services from Worcestershire County Council.


Loan periods, fines and charges

  • Usual loan periods and overdue fines apply (as of 12 April 2021).
  • Once an item has been renewed 9 times, it cannot be renewed any further and must be returned to a Worcestershire library.

You can pay in person at The Hive or any open Worcestershire branch library. For opening hours please see the Worcestershire County Council library webpages. You can pay by credit or debit card at any location, but cash may be restricted.

If you are unable to visit in person, you can also pay fines over the phone. Please call the Worcestershire County Council customer contact centre on 01905 765765, or Firstpoint on 01905 542551.


Returning your loans

Please return your loans through our new sortation machine in the Hive during opening hours. Library items are no longer quarantined on return. You can also drop off your loans at any open Worcestershire branch library. Once an item has been renewed 9 times, it cannot be renewed any further and must be returned to a Worcestershire library.


Browsing and borrowing

There is no time limit to browsing and you can borrow books using the self-service kiosks.


Study spaces and computers

Study space and pcs are available on demand. We don't currently offer bookable study spaces or rooms.
Computers will log out after 4 hours to encourage fair usage. There will still be gaps between computer stations. Please contact student timetabling to find out the latest on space bookings on St Johns and City campuses.

Meeting rooms are currently locked between bookings to keep them clean and ventilated. 

Level 0 is the best place to sit if you need to attend an online class or tutorial. You'll need your own device and headset.


Food and drink

The Hive Café is open from 9.00 - 19.00 Monday to Friday, 9.00 - 17.00 Saturdays and 9.00 - 16.00 Sundays.  

Covered drinks and cold food are permitted elsewhere in The Hive.



Our reservation service is working as normal for libraries open in Worcestershire.


Books by post

We can supply postal loans to students studying at a distance and staff and students who are shielding or self-isolating. We are currently operating a reduced service due to the need to adhere to Covid-related safety measures so there may be a delay in supplying books by post. Get in touch to discuss your requirements.



Email askalibrarian, use Live Chat or search our FAQs.


Accessing resources and new trials

All our online resources remain available via Library Search and Resource Lists as usual.

Temporary relaxing of copyright legislation that enables us to digitise more material on Resource Lists during the Coronavirus pandemic is due to end on the 31st July 2021. Please get in touch to find out how.

A number of publishers are offering free resources during the coronavirus outbreak.  We would like to assure you that we are already well-resourced with plenty of ebooks, journals and databases.  We are also buying more ebook copies of print books where possible.

If you have received an offer from a publisher that you’d like us to review, or have a particular need for resources, please email the eresources team.  If you would like access to an ebook, please suggest a book using our form.

  • Digital Theatre Plus is a streaming platform for live theatre performances and related resources. This is a new subscription to replace theatre visits.
  • JSTOR have expanded access to their journals and primary sources until 30 June 2022.


Using other libraries

The SCONUL Access scheme has now resumed. Some libraries are not currently participating in the scheme, please check before you visit. You can also place an inter library request if you need to access resources outside of our collections.