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2020 Library Services and coronavirus

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We are taking several measures to provide a safe and effective library service at this time. We are continuously monitoring changes in national advice, so please do return to this page for updates on Library Services. The University is also providing updates on advice.

Planning your visit to The Hive

There are changes to our services from Monday 19 July 2021:

  • While no longer mandatory, the continued use of face coverings will be encouraged, along with hand hygiene and surface cleaning.
  • Check The Hive's current opening times before you travel, or check information for other Worcestershire Libraries.
  • No limits on customer numbers.
  • No requirement to book a computer or study space - these are available on demand. Computers will log out after 4 hours to encourage fair usage. There will still be gaps between computer stations.
  • The QR code for the NHS Covid-19 app will still be available should you wish to check in.

You can find information on the re-opening and opening times of other county libraries, and the latest changes to services from Worcestershire County Council.

 

Loan periods, fines and charges

  • Usual loan periods and overdue fines apply (as of 12 April 2021).
  • Once an item has been renewed 9 times, it cannot be renewed any further and must be returned to a Worcestershire library.

You can pay in person at The Hive or any open Worcestershire branch library. For opening hours please see the Worcestershire County Council library webpages. You can pay by credit or debit card at any location, but cash may be restricted.

If you are unable to visit in person, you can also pay fines over the phone. Please call the Worcestershire County Council customer contact centre on 01905 765765, or Firstpoint on 01905 542551.

 

Returning your loans

Please return your loans through our new sortation machine in the Hive during opening hours. Library items are no longer quarantined on return. You can also drop off your loans at any open Worcestershire branch library. Once an item has been renewed 9 times, it cannot be renewed any further and must be returned to a Worcestershire library.

 

Browsing and borrowing

There is no time limit to browsing and you can borrow books using the self-service kiosks.

 

Study spaces and computers

No requirement to book a computer or study space - these are available on demand. Computers will log out after 4 hours to encourage fair usage. There will still be gaps between computer stations.

If you need somewhere to attend an online tutorial, you can do so on Level O of The Hive, using your own device and your own headset.

Please contact student timetabling to find out the latest on space bookings on campus.

 

Food and drink

The Hive Café has re-opened and will be open from 9.00am-7.00 pm Monday to Friday, 9.00am-5.00 pm Saturdays and 9.00am-4.00 pm Sundays.  

Eating and drinking in the library is permitted but covered drinks only and no hot food please.

 

Reservations

Our reservation service is working as normal for libraries open in Worcestershire. The reservation fee of 80p now applies. 

 

Inter library requests

If you need to access articles that are not held in our collection, we can help you obtain them from another library. We are not able to process requests for print books at the moment but we will supply single chapters from print or ebooks, where possible.

You can make a request using the online form on the inter library requests page.

 

Books by post

We can supply postal loans to students studying at a distance and staff and students who are shielding or self-isolating. We are currently operating a reduced service due to the need to adhere to Covid-related safety measures so there may be a delay in supplying books by post. Get in touch to discuss your requirements.

 

Services 

From the 19 April, our mobile library service will recommence. 

 

Queries

Email askalibrarian with your questions, or search our FAQs.

 

Accessing resources and new trials

All our online resources remain available via Library Search and Resource Lists as usual.

Temporary relaxing of copyright legislation that enables us to digitise more material on Resource Lists during the Coronavirus pandemic is due to end on the 31st July 2021. Please get in touch to find out how.

A number of publishers are offering free resources during the coronavirus outbreak.  We would like to assure you that we are already well-resourced with plenty of ebooks, journals and databases.  We are also buying more ebook copies of print books where possible.

If you have received an offer from a publisher that you’d like us to review, or have a particular need for resources, please email the eresources team.  If you would like access to an ebook, please suggest a book using our form.

  • Digital Theatre Plus is a streaming platform for live theatre performances and related resources. This is a new subscription to replace theatre visits.
  • JSTOR have expanded access to their journals and primary sources until 30 June 2022.

 

Using other libraries

The SCONUL Access scheme is currently suspended. Participating libraries are not accepting visitors from other universities. Please contact inter library requests if you need to access resources outside of our collections.