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2020 Projects and publications

Content

Implementing your suggestions

We improve our services based on your experiences. We seek feedback through surveys and focus groups, customer journey mapping, data collection, meeting with student representatives and social media.

We are proud of our ongoing commitment to enhancing your experience. Here are summaries of the projects we've undertaken, publications we've written and conference papers we've presented on our work.

Content

Projects

Eresource requests 2018-19
A review of eresource requests from academics and academic liaison librarians for the 2018-19 academic year. 

Student engagement projects 2018-19
Aims and outcomes from a number of our student engagement projects including webpage accessibility audits, referencing guides redesign and mystery shopping. 

 

Publications

Campbell, E. and George, M. (2019) '"The Hive Mind": supporting community wellbeing in an integrated public and university library', ALISS Quarterly, 15(1), pp. 7-11. Item availability may be restricted.

Malomo, M. and Pittaway, S. (2019) 'So, you want me to read for my degree? Considering a Universal Design for Learning approach to reading through the use of audiobooks and accessibility tools'JISC Accessible Organisations: Supporting learning providers in creating inclusive teaching and learning experiences, 20 July. Available at: https://accessibility.jiscinvolve.org/wp/2019/07/20/udl-reading/ Item availability may be restricted.  

Morton, T., Atkinson, T.,  Brooker, D., Wong, G., Evans, S. and Kennard, C. (2019) 'Sustainability of community-based interventions for people affected by Dementia: a protocol for the SCI-Dem Realist Review', BMJ Open, 9(7). doi: 10.1136/bmjopen-2019-032109

Pittaway, S. (2019) 'From information literacy to the learner journey: aligning academics and librarians through pedagogic research', New Review of Academic Librarianship, 25(2-4), pp. 150-170. doi: 10.1080/13614533.2019.1589542

Pittaway, S. (2019) 'Staff-student partnerships, power and opportunities: reflections from the Change Agent Network Conference 2018', Journal of Educational Innovation, Partnership and Change, 5(1). doi: 10.21100/jeipc.v5i1.883

Taylor, A. (2019) '"Engaging academic staff with reading lists": the Worcester story', Journal of Information Literacy, 13(2), pp. 222-234. 

 

Conference papers

Campbell, E. and George, M. (2019) ""The Hive Mind": supporting community wellbeing in an integrated public and university library"ALISS Summer conference 2019 promoting well-being in libraries: practical advice on planning and marketing events for our staff and user communities. Coventry University, London, 21 August. (Unpublished) Item availability may be restricted.

Devine, K.(2018) 'The Myth of the "digital native": what it is and why it matters', Exploiting the 'ghostings, materialisations and flows' of the TEL universe: innovations, opportunities and recruitment. University of Worcester, Worcester, 17 October. (Unpublished)

Devine, K. (2019) '"You get out what you put in": how students perceive their "Learner Journeys" at the University of Worcester', LILAC: The information literacy conference. University of Nottingham, Nottingham, 24-26 April.  (Unpublished)  

Devine, K. (2019) 'OSCOLA teaching at the University of Worcester', East Midlands ARLG teachmeet: the positive face of referencing. De Montfort University, Leicester, 11 June. (Unpublished)

Devine, K. (2019) '"A Surreal experience between school and the real world”: student perceptions of their ‘Learner Journeys’, University of Worcester learning and teaching conference 2019: learning in partnership. University of Worcester, Worcester, 12-13 June. (Unpublished)

Devine, K. (2019) '"They expect more of you in second year”: University of Worcester students’ perceptions of the transition to level five', University of Worcester learning and teaching conference 2019: learning in partnership. University of Worcester, Worcester, 12-13 June. (Unpublished)

George, M. (2019) '"How do we know what works?" Designing an impact framework to evaluate the role of student engagement', Internet Librarian International: the library innovation conference 2019. Olympia, London, 15- 16 October. (Unpublished) Item availability may be restricted.

Kosinski, K. (2018) 'Promoting the Open Access agenda through the use of virtual learning environment', Repository fringe. University of Edinburgh, 1-2 July. (Unpublished)

Pittaway, S. (2018) 'From information literacy to the Learner Journey: using what academics really think to develop the teaching offer at the University of Worcester', European conference on information literacy (ECIL). Oulu, Finland, 24-27 September. (Unpublished)           

Pittaway, S. (2018) 'I'm a librarian, don't make me shush you!', Hereford University Centre public lecture.  Hereford University Centre, Hereford, 22 October. (Unpublished)

Pittaway, S.and Malomo, M. (2019) 'Audiobooks, accessibility tools and Universal Design for Learning: breaking down barriers', UKSG 42nd annual conference and exhibition. Telford, 8-10 April. (Unpublished)

Taylor, A. (2018) 'Online reading lists: encouraging staff engagement to improve student information literacy'European conference on information literacy (ECIL). Oulu, Finland, 24-27 September. (Unpublished)

 

Awards

Customer Service Excellence standard
A governmental standard evidencing our priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.

Talis Award: Excellence in marketing and engaging academics
This award is for universities that show a dedication to academic adoption, impressive and creative methods and a well executed plan.

The Union Awards Students' Choice: Sustainability award
This award is for departmental achievement.

 

Projects

Student engagement projects 2017-18
Aims and outcomes from a number of student engagement projects, including gathering feedback on Riverside study spaces, a study skills portal and short loans.

Snapshot surveys 2017-18
An annual snapshot of some of our services.

Eresource requests 2017-18
A review of eresource requests from academics and academic liaison librarians for the 2017-18 academic year. 

Technology Enhanced Learning (TEL) Unit projects
Our TEL Unit carry out or contribute to a range of projects connected with teaching, learning and assessment.  Final reports are available for two of the projects completed in 2017-18. 

 

Publications

Allen, S. and Downes, J. and Keene, J. 2018) 'New audiences, new opportunities in a joint academic and public library: The Hive, University of Worcester, U.K' in Collaboration and the Academic Library: Internal and External, Local and Regional, National and International. Chandos Information Professional . Kidlington: Chandos Publishing, pp. 183-194.

Devine, K. (2018) 'Undergraduate students’ perceptions of their “Learner Journey” at the University of Worcester and Library Services’ role in this journey' Masters thesis, Robert Gordon University.  Winner of the Douglas Anderson Award (distinction).

Graham, R. (2018) 'But it's all free on the internet!', Information Today Europe: ILI365.

Pittaway, S. and Worsfold, L. (2017) 'The Hive at five: from design to delivery', ALISS Quarterly, 13(1), pp. 8-10.

Pittaway, S. (2018) '"Not just the help": Library Services as professional colleagues', ALISS Quarterly, 13(3), pp. 13-16.

Conference papers

Collins, V., George, M. and Taylor, A. (2017) 'You only get what you give: a new, radical approach to promoting trust at University of Worcester Library Services?'Mercian Collaboration conference: in libraries we trust. The Venue, De Montfort University, Leicester, 12 September.(Unpublished) Item availability may be restricted.

Graham, R. (2017) 'Improving the user experience for University of Worcester library users', The Online user experience; LibGuides and library web pages. Coventry, 15 November.  (Unpublished)

Kosinski, K. (2018) 'Promoting the Open Access agenda through the use of Virtual Learning Environment', Worcester learning and teaching conference. University of Worcester, Worcester, 14 June. (Unpublished)

Pittaway, S. (2017) 'Not just "the help": Library Services as professional colleagues', The 2nd Relationship Management in HE Libraries conference. Lancaster University, Lancaster, 16-17 November. (Unpublished)

Pittaway, S. (2018) 'Using what academics really think to develop our teaching offer: Mapping the Learner Journey at the University of Worcester',  LILAC (Librarians’ Information Literacy annual conference) 2018. University of Liverpool, Liverpool, 4-6 April. (Unpublished)

Pittaway, S. (2018) 'Defeating the imposter within: or, "they haven't found me out yet"', UKSG 41st annual conference and exhibition. Glasgow, 9-11 April. (Unpublished)

Pittaway, S. (2018) 'Can students contribute to the recruitment of staff? New approaches to partnership working at the University of Worcester', Change Agent Network conference 2018: championing student-staff partnerships in an age of change. University of Winchester, Winchester, 19-20 April. (Unpublished)

Projects

How can we maximise the use of the Virtual Learning Environment (VLE) to improve the student experience?
This project aimed to gather student feedback on how the VLE, Blackboard, is currently being used and seek their opinions on what could be changed to improve the student experience.

Student engagement projects 2016-17
Aims and outcomes from a number of student engagement projects, including gathering feedback on Welcome Week, taking shelfies during induction and study mapping.

Eresource requests 2016-17
A review of eresource requests from academics and academic liaison librarians for the 2016-17 academic year.  Purchased resources, including those for new courses, were communicated via a blog post.

 

Publications

Beevers, C. and Fagg, S. (2016) 'FIL benchmarking project',  Forum for Interlending and Information Delivery Journal, (65), pp. 17-25.

Pittaway, S. (2016) 'Engaging students, shaping services: the changing face of student engagement at The Hive', Insights: the UKSG Journal, 29(3), pp. 249-257.

 

Conference papers

George, M. (2017) 'Shortbread and sticky notes: taking a personal approach to student experience at University of Worcester Library Services', Gregynog colloquium. Gregynog Hall, Newtown, 12-16 June. (Unpublished)

Pittaway, S. (2016) 'When is a librarian not a librarian?', UKSG forum 2016 'The innovation game: breaking the rules'. London, 16 November. (Unpublished)

Projects

User testing review
In May 2015, Library Services began work to overhaul its online presence.  Prior to launching the new pages, we invited users from across the University to give their detailed feedback.  This review lists the comments received and actions taken.

 

Publications

Allen, S. (2016) 'The Hive: the joint University of Worcester/Worcester public library that’s open for business', SCONUL Focus, 65, pp. 23-28. 

Fairman, R. (2015) 'The Westerman typescripts at the University of Worcester Research Collections', The Westerman Yarns Newsletter, (6), pp. 21-22.

Pittaway, S. and Downes, J. (2016) 'Making the vision a reality: the University-public library partnership at The Hive', Taking Stock.

Pittaway, S. (2016) 'Students as partners in recruitment', SCONUL Focus, (65), pp. 40-43.

 

Conference papers

Pittaway, S. (2016) 'Engaging students, shaping services: the changing face of student engagement at The Hive', UKSG 39th Annual conference and exhibition. Bournemouth, 11-13 April.

Pittaway, S. (2016) 'From Data Entry to Advocacy: Recruiting Students as Resource List Assistants', Talis Insight 2016. Birmingham, 20-21 April.

Pittaway, S. (2016) 'Working with students to shape Library Services at The Hive', University of Sussex Library staff conference. University of Sussex, Sussex, 13 June. (Unpublished)