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2020 Reports, policies and strategies


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Quality evaluation framework and analysis

An assessment of the quality of our service and provision, using Atkinson's analysis and evaluation framework.


Staff survey

We monitor quality and seek feedback on new developments every three years. We do this through a survey of all University staff. Our latest report is from 2022.

Appointments Charter

Library Services provides an Academic Liaison Librarian service to help staff and students use the library and information resources effectively. Appointments can be made with the appropriate Academic Liaison Librarian and the services available are outlined in the appointments charter.


Booking a room

Download the full booking a room policy.


Information literacy & teaching

For full details of our teaching offer, see our Library teaching information and download our teaching menu.


Library regulations

Download the full library regulations.


Open access publishing

Researchers must:

  • deposit in WRaP the final, refereed and corrected, accepted versions of their peer-reviewed journal articles and peer-reviewed conference proceedings. 
  • deposit in WRaP no later than three months after acceptance for publication. 

This will ensure that you comply with the 2014 HEFCE mandate and that your research can be submitted to the post-2014 REF.

Researchers should also:

  • deposit other kinds of research, e.g. book chapters, reports, working papers, images, videos, etc.
  • add back catalogue to WRaP so there is a comprehensive record of the University’s research activity.

This will maximise the reach, availability and impact of your research.  

Download the Open Access publishing policy.


Reading resources

Since the adoption of Resource Lists (Talis Aspire) in 2014/15, the Reading Resources strategy was replaced by a set of guidelines, ratified by LTSEC (June 2016), on how access to reading resources should be managed.


Requesting new items

Staff: to request purchase of books, journals or databases, see requesting new items or download the full policy.

Students should use our book suggestion scheme form. We do not guarantee to purchase every suggestion made.


Buying replacement items

If you lose or damage a book, we can accept a replacement. To assess what would be suitable see the buying a replacement University of Worcester library book guidelines. 


Service standards

Library Services is committed to providing a high quality library service to staff and students along with excellent facilities and resources. We have defined service standards that we use to ensure we achieve this level of support.

Do you have any comments or suggestions about these standards?  Let us know what you think.

Download the full service standards.

Library Services strategy

Our purpose

Library Services are committed to making a significant contribution to student success and academic scholarship, equipping university members and the wider community for lifelong learning through excellent and accessible services, facilities, resources, teaching and advice.


Our ambition

We aim to be at the heart of our learning communities:

  • Successfully helping people, wherever they are in their lifelong learning journey, to engage with and benefit from relevant and approachable services, whether online or in person
  • Being recognised for high-quality and innovative services which are valued by customers and decision makers alike
  • And sharing successful leadership and best practice with our professional peers

Download the full Library Services strategy.


Research Services strategy

Library Services works with the research community to:

  • identify and prioritise information resources to support existing and future research areas
  • provide research skills support for all researchers
  • provide information on scholarly communications, including Intellectual Property Rights and Open Access
  • provide a robust system to store and showcase the University’s research output
  • promote collections and facilities to wider research community, including partners and independent researchers

Library Services catalogue

An A-Z catalogue of services offered by Library Services.