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Help & Contact us

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Help & contact us

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Comments and complaints

We'd appreciate any feedback you can give us, please email askalibrarian@worc.ac.uk with your comments.  Our complaints procedure (pdf) explains how your complaint will be dealt with. 

 

Responding to your comments

We welcome your comments and aim to respond as soon as possible. Phone calls will be answered within 30 seconds where a staff member is available. Voice mails and emails to individual staff members will normally be responded to within 24 hours of their receipt. Emails to the askalibrarian team will be responded to within 24 hours of their receipt by a team member. Letters will be acknowledged within 3 working days. Complaints will be responded to as soon as possible as outlined in the complaints procedure.

 

Looking for info for an assignment?

Want help with referencing? Need to know about The Hive?

Email askalibrarian@worc.ac.uk

Text: 01902 504126

Subject Guides: library.worc.ac.uk/subject-guides


Need to make an appointment?

Contact the librarian for your Institute:

Reffie letter P

Education: Hannah Hickman 01905 542566 or Sarah Purcell 01905 542019 

Health & Society: Clive Kennard 01905 542438

Humanities & Creative Arts: Allie Taylor 01905 855216

Law, Criminology and Psychology: Kathryn Devine 01905 542919

Science & the Environment: Hannah Hickman or Shona Raymond 01905 542566

Sport & Exercise Science: Hannah Hickman or Shona Raymond 01905 542566

Worcester Business School: Stephanie Allen 01905 542053

 

Need something from another library?

Inter-library requests: Catherine Armitstead 01905 855342

 

Need to return a book by post?

Mark your parcel 'Book for return' and send to:

The Hive
Sawmill Walk
The Butts
Worcester
WR1 3PD

 

Social media

           

 

University Librarian

Judith Keene 01905 855239