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Help & Contact us

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Help & contact us

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Comments and complaints

We'd appreciate any feedback you can give us, please email with your comments. Our complaints procedure (pdf) explains how your complaint will be dealt with. 


Responding to your comments

We welcome your comments and aim to respond as soon as possible. Phone calls will be answered within 30 seconds where a staff member is available. Voice mails and emails to individual staff members will normally be responded to within 24 hours of their receipt. Emails to the askalibrarian team will be responded to within 24 hours of their receipt by a team member. Letters will be acknowledged within 3 working days. Complaints will be responded to as soon as possible as outlined in the complaints procedure.


Looking for info for an assignment?

Want help with referencing? Need to know about The Hive?


Text: 01902 504126

Subject Guides:

Need to make an appointment?

Psychology, Sport and Exercise Science, Worcester Business School
Kathryn Devine 01905 542919 

Art, Education, Humanities and Law
Sarah Purcell 01905 855340 and Allie Taylor 01905 855216

Allied Health and Community, Nursing, Midwifery and Paramedic Science, Science and the Environment
Clive Kennard / Shona Raymond 01905 542438 and Jo Dunn 01905 542566


Need something from another library?

Inter-library requests: Catherine Armitstead or Madalene George 01905 855342


Need to return a book by post?

Mark your parcel 'Book for return' and send to:

The Hive
Sawmill Walk
The Butts


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University Librarian

Judith Keene 01905 855239