Skip to main content

Help & Contact us

Page title

Library Services and coronavirus

Less than 500 words

We are taking several measures to provide a safe and effective library service at this time.  We are continuously monitoring changes in national advice, so please do return to this page for updates on Library Services.  The University is also providing updates on advice.

 

31 July 2020

The Hive

From Monday 3 August, we’re extending our services, with restrictions for safety.

 

You’ll be able to browse shelves and borrow books using self-service kiosks, for up to 20 minutes at a time.

To pre-book a computer, study desk or set up wi-fi, please call the customer contact centre on 01905 822722.

Please keep returning your loans through the external hatch next to the entrance. Please note there will be a delay of 3-4 days between the date a book is returned and when it is removed from your account.  Currently all loans are extended until 31 August 2020.

Social distancing and hygiene measures will be in place for everyone’s safety. Please use the provided hand sanitizer as you enter The Hive. We’ll be managing the number of customers in the building, and computers and desks will be cleaned thoroughly after each use. 

Library staff will also be on hand to answer queries and provide information.  The Hive will not be available for group events and activities, as a meeting place or a place to spend time reading or relaxing.

You can find information on the re-opening and opening times of other county libraries, and the latest changes to services from Worcestershire County Council.

 

Reservations

We’re bringing back the normal reservation service for libraries open in Worcestershire. The interim reserve and collect service will end 1 August.                                                                            

 

Queries

We are moving to summer hours from 11 July to 6 September.  During this period, we will be answering emails Monday-Friday 10am-4pm.  Chat will return in September.

 

Inter-library requests

We have stopped providing print books and other physical items for inter-library requests.   However, we will supply chapters from ebooks instead where possible, and can still provide online articles.  We will reintroduce a full service as soon as the British Library reopens. 

 

Accessing resources and new trials

All our online resources remain available via Library Search and Resource Lists as usual.

A number of publishers are offering free resources during the coronavirus outbreak.  We would like to assure you that we are already well-resourced with plenty of ebooks, journals and databases.  We are also buying more ebook copies of print books where possible. 

However, we are investigating temporary access to further resources where there is a clear need, such as film streaming and textbooks.  Please bear with us, as reviewing and setting up trials takes time. 

If you have received an offer from a publisher that you’d like us to review, or have a particular need for resources, please email the eresources team.  If you would like access to an ebook, please suggest a book using our form.

We will add to the list of trials below as they become available.

  • Artfilms is a streaming platform for arts videos, including films, documentaries and master classes.  To login, please enter UW plus your ID card number.  This trial is available until the end of September.  Please note that some titles are inaccessible in the UK.
  • JSTOR is extending access to their journals, primary sources until 31st December 2020, and ebooks until 31st August 2020.