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Library Services and coronavirus

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We are taking several measures to provide a safe and effective library service at this time.  We are continuously monitoring changes in national advice, so please do return to this page for updates on Library Services.  The University is also providing updates on advice.


3 July 2020

The Hive

The Hive is due to re-open on Saturday 4 July 2020. The reopening will be carefully phased, managed and monitored in line with Government guidance.

The Hive will be unable to provide space for studying, reading, relaxing or meeting friends until social distancing rules are relaxed or removed.

A limited number of PCs will be available each day for a short period on a booking only basis.

Browsing and borrowing will be replaced by a reserve and collect service.

In addition, we will be restarting the digitisation service and continuing with online enquiries support, as well as access to online resources, and hope to reintroduce a full inter-library requests service as soon as the British Library reopen. 


Reserve and collect

This service will replace browsing and borrowing.

Reservations can be placed as usual through the library catalogue, and you will be emailed when your items are ready to collect. There is likely to be a delay between reservations being placed and being ready for collection, so please wait for your confirmation email before you visit The Hive.

You will be able to collect the items from The Hive between 1pm and 5pm Monday to Friday or between 1pm and 4pm on a Saturday.

Your items will remain reserved for you to collect for 10 days from the date of your confirmation email.

When returning items, they will need to be posted through the external returns hatch situated at the entrance. Large packs which do not fit through the external return unit may be returned inside The Hive. If you are able to access campus, books can be left at Charles Hastings reception on City Campus, or in the Peirson building on the ground floor next to the book return unit and laptop self-service unit.

Please note there will be a delay of 3-4 days between the date a book is returned and when it is removed from your account.

Currently all loans are extended until 31 August 2020



We are moving to summer hours from 11 July to 6 September.  During this period, we will be answering emails Monday-Friday 10am-4pm.  Chat will return in September.


Inter-library requests and reservations

We have stopped providing print books and other physical items for inter-library requests.   However, we will supply chapters from ebooks instead where possible, and can still provide online articles.  We will reintroduce a full service as soon as the British Library reopens. 

The Hive, Redditch, Kidderminster, Malvern, Bromsgrove and Evesham will be reopening in July.  Once open, you'll be able to reserve books to collect from the same library.  Reservations between libraries will be reinstated at a later date.


Accessing resources and new trials

All our online resources remain available via Library Search and Resource Lists as usual.

A number of publishers are offering free resources during the coronavirus outbreak.  We would like to assure you that we are already well-resourced with plenty of ebooks, journals and databases.  We are also buying more ebook copies of print books where possible. 

However, we are investigating temporary access to further resources where there is a clear need, such as film streaming and textbooks.  Please bear with us, as reviewing and setting up trials takes time. 

If you have received an offer from a publisher that you’d like us to review, or have a particular need for resources, please email the eresources team.  If you would like access to an ebook, please suggest a book using our form.

We will add to the list of trials below as they become available.

  • Artfilms is a streaming platform for arts videos, including films, documentaries and master classes.  To login, please enter UW plus your ID card number.  This trial is available until the end of September.  Please note that some titles are inaccessible in the UK.
  • JSTOR is extending access to their journals, primary sources until 31st December 2020, and ebooks until 31st August 2020.
  • Mass Observation Online is an archive offering resources on British social history.  The trial ends 21st July 2020.  Please note, pdf downloads are not available.