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Help & Contact us

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askalibrarian helpdesk

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Librarians on the helpdesk advise students and staff with their queries in person and also by email.  The helpdesk is located on Level 3, to the right of the top of the stairs, and is open during the academic year Monday to Friday 10am to 7pm and Saturday 10am to 5pm.  During the summer, the helpdesk is open Monday to Friday 10am to 4pm.


Appointments with your Academic Liaison Librarian

You can make an appointment with your Academic Liaison Librarian at the askalibrarian helpdesk or anywhere on campus.  Academic Liaison Librarians are here to help you use library and information resources effectively and confidently.  Please see your subject guide for available askalibrarian appointments, and contact your Librarian directly for appointments outside of these times.  For further guidelines on Academic Liaison Librarian appointments, please read the appointments charter (pdf).

What we can do

Offer help, training and advice to students and staff undertaking research, independent studies, essays or other projects.  This may include:

  • A basic introduction to library and information resources.
  • How to find appropriate databases and resources for your subject.
  • An explanation of the principles of literature searching.
  • Advice on referencing software.
  • Support with understanding and applying University of Worcester referencing styles in assignments (excluding proof-reading of assignments or advice on rewriting of essays).

What we can’t do

  • Conduct your literature search(es) for you.
  • Offer qualitative assessment of references found through a literature search.
  • Write or proof-read your work.
  • Offer feedback on your work or the mark you receive.
  • Give you advice on essay-writing or other study skills.  Please see the study skills team's webpages for advice on these areas, and other general support available including the writer-in-residence and Language Centre.
  • Provide ongoing individual support.